Effective Date: 01/09/2024

1. Introduction

At AQARAT, we aim to provide a seamless experience for all users. This Refund Policy outlines the terms and conditions under which refunds are granted for services booked through our platform.

2. Service Fees

• Service Provider Payments: Payments for services are handled directly between users and service providers. AQARAT does not handle or process refunds for payments made to service providers.

3. Refund Requests

• Eligibility: Refunds may be considered if there are issues such as service provider cancellation, non-performance of agreed services, or other valid reasons as outlined below.
• Request Period: Refund requests must be submitted within 7 days of the scheduled service date.

4. Refund Scenarios

• Service Provider Cancellation: If a service provider cancels a booking, you may be eligible for a full refund. We will process the refund within [X] business days.
• Service Issues: If the service received is significantly different from what was promised, you may request a refund. Please provide detailed information and evidence regarding the issue.
• No-Show or Missed Appointments: If a service provider fails to show up for a scheduled appointment without prior notice, you may request a refund.

5. Non-Refundable Situations

• User-Canceled Bookings: If you cancel a booking outside the allowed cancellation window, you may incur a cancellation fee as outlined in our Cancellation Policy. Refunds will not be provided for late cancellations.
• Service Satisfaction: Refunds are not provided for dissatisfaction with the service if it was completed according to the agreed terms.

6. Refund Process

• Request Submission: Submit your refund request through the app or by contacting our support team at [email protected] with relevant details.
• Review and Processing: Our team will review your request and determine eligibility. Refunds, if approved, will be processed to the original payment method within 10 business days.

7. Changes to the Refund Policy

We may update this Refund Policy from time to time. Significant changes will be communicated through our app or website. Your continued use of our platform signifies acceptance of the updated policy.

8. Contact Us

For any questions or concerns about our Refund Policy, please contact us at [email protected].